Return & Refund Policy

Easy Returns. Clear Refunds. Helpful Customer Support.

At Morave Store, we want you to feel confident when shopping for bedding and bedroom essentials through moravestore.com. This Return & Refund Policy explains the requirements for returns, refunds, exchanges, damaged or incorrect products, order cancellations, and return shipping.

Because many bedding products come into direct contact with the body, certain items may be subject to additional hygiene and condition requirements. We encourage customers to review this policy before opening, washing, using, or removing product packaging and tags.

1. Return Eligibility

Morave Store accepts eligible return requests within 30 days from the date of delivery.

The 30-day return period begins on the date the carrier records the order as delivered. Return requests submitted after this period may not be eligible for return or refund.

To qualify for a return, the product must meet the conditions described in this policy. Eligibility may vary depending on the product type, condition, packaging, and whether the item has been used or washed.

2. Return Condition Requirements

Eligible products should generally be returned in the same condition in which they were received.

Returned items must be:

• Unused
• Unwashed
• Clean and free from stains
• Free from odors, pet hair, or other signs of household use
• Free from damage caused after delivery
• Returned with original tags where applicable
• Returned with original packaging where reasonably required
• Complete with all included parts, accessories, inserts, or components

Bedding that has been slept on, washed, altered, stained, damaged, or otherwise used may not qualify for return because of hygiene and resale considerations.

Morave Store reserves the right to inspect returned products before approving a refund.

3. Items Not Eligible for Return

Certain products may be excluded from standard returns because of hygiene, product condition, customization, or sale restrictions.

Non-returnable items may include:

• Bedding that has been used, slept on, or washed
• Products with visible stains, odors, pet hair, or signs of household use
• Items damaged after delivery through misuse or improper care
• Products missing required parts or components
• Items returned outside the applicable return period
• Customized or personalized products
• Gift cards
• Items specifically identified as final sale or non-returnable before purchase
• Products that cannot be resold for hygiene or safety reasons after opening or use

If a product has special return restrictions, those conditions may also be stated on the relevant product page.

4. Mattress & Large Item Returns

Mattresses and certain oversized bedroom products may require different return handling than standard bedding parcels because of their dimensions, packaging, and shipping requirements.

Before returning a mattress or oversized item, please contact Morave Store customer support for instructions. Do not ship a large product back without authorization.

Unless otherwise stated on the product page, mattress return eligibility is subject to the same 30-day return period and condition requirements described in this policy.

Mattresses that have been used, stained, damaged, contaminated, or returned without required packaging may be ineligible for return for hygiene and handling reasons.

Additional carrier or handling arrangements may be necessary for oversized returns. Any applicable return shipping responsibility will be explained before the return is authorized.

5. Refund Process & Timeline

After an authorized return is delivered to the designated return location, the product will be reviewed to confirm that it meets the applicable return requirements.

Once the inspection is completed, we will notify you whether the refund has been approved, partially approved where applicable, or declined.

Approved refunds are generally issued to the original payment method within 5–10 business days after the return has been reviewed and approved.

The exact time required for the refund to appear in your account may depend on your bank, credit card issuer, payment provider, or financial institution.

Original shipping charges are generally non-refundable unless the return results from an incorrect, defective, or damaged product supplied by Morave Store, or unless otherwise required by applicable law.

6. Missing or Delayed Refunds

If we have confirmed that a refund has been issued but it does not appear in your account, please allow additional processing time before contacting us.

You may also wish to:

• Check your bank or payment account again
• Review pending transactions
• Contact your credit card issuer
• Contact your bank or payment service provider

Financial institutions may require additional business days to post an approved refund.

If the refund still cannot be located after checking with your payment provider, contact us at support@moravestore.com and include your order number.

7. Exchange Policy

Direct exchanges are primarily intended for situations where an item arrives damaged, defective, or different from what was ordered.

If you would like a different size, color, material option, or product style, we generally recommend returning the eligible original item and placing a new order for the preferred option.

This approach allows the replacement product to be processed independently and helps avoid delays caused by changing inventory availability.

Any returned item must still meet the applicable eligibility and condition requirements.

8. Damaged, Defective, or Incorrect Orders

Please inspect your Morave Store order shortly after delivery.

If you receive a product that is damaged, defective, incomplete, or different from the item shown on your order confirmation, contact us within 48 hours of delivery.

Please provide:

• Your order number
• The product name
• A description of the problem
• Clear photographs of the affected product
• Photographs of the shipping package where damage is visible
• Photographs of the product label or SKU when requested

Photos allow our support team to review the issue and may also be necessary when filing a claim with a fulfillment or shipping provider.

Once the issue has been verified, an appropriate solution may include a replacement, refund, or other resolution depending on the circumstances and product availability.

Please do not discard a damaged product or its packaging until our support team confirms whether additional information is required.

9. Return Shipping Information

Unless the return results from a verified damaged, defective, or incorrectly shipped product, customers are generally responsible for the cost of returning an eligible item.

We strongly recommend using a shipping method that provides tracking information.

Morave Store cannot confirm receipt of a return that does not have valid carrier tracking or delivery confirmation.

Customers are responsible for packaging returned products appropriately to help prevent damage during return transit.

If a return is damaged because of inadequate packaging, the item may not qualify for a full refund.

Please do not send a return to our business contact address unless our support team specifically instructs you to do so. The authorized return destination may be different depending on the product and fulfillment location.

10. How to Request a Return

All returns must be requested through Morave Store customer support before the product is shipped back.

To request a return, email: support@moravestore.com

Please include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Photos when the return involves damage, defects, or an incorrect product

Our support team will review your request and provide the applicable return instructions if the item is eligible.

Do not send a product back before receiving return instructions.

Unauthorized returns sent to an incorrect address may be delayed, refused, or may not be eligible for processing.

11. Order Cancellation & Modification

Morave Store begins processing orders shortly after they are submitted so that products can move toward fulfillment and shipment without unnecessary delays.

If you need to cancel an order or change information such as the shipping address, size, color, or product selection, contact us as soon as possible after checkout.

We will make a reasonable effort to assist, but cancellation or modification cannot be guaranteed after an order has entered fulfillment or been transferred to a shipping carrier.

Once an order has shipped, it generally cannot be cancelled and may instead need to follow the standard return process after delivery.

12. Business Contact Information

For questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact:

Morave Store
Business Name: Alan Knuth
11 Andre Ln
Cortlandt Manor, NY 10579-1968
United States

Email: support@moravestore.com
Phone: +1 860-417-6932

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

13. Our Customer Commitment

Morave Store aims to make shopping for bedding and bedroom essentials straightforward from the moment an order is placed through any post-purchase support that may be needed.

Clear return requirements help protect both customers and the condition of bedding products, particularly items with hygiene considerations.

If you are unsure whether an item qualifies for return, have received the wrong product, or need help understanding the refund process, please contact our support team before sending anything back.

We are available during regular business hours to review your request and provide the appropriate next steps.