Shipping Policy

At Morave Store, we want every order to move from checkout to delivery as smoothly and clearly as possible. This Shipping Policy explains how orders placed through moravestore.com are processed, prepared for shipment, tracked, and delivered.

Because our store includes bedding and bedroom essentials such as pillows, duvets, quilts, comforters, sheets, and mattresses, shipping requirements may vary depending on the size, weight, destination, and availability of the products in your order.

1. Shipping Providers

Morave Store works with established shipping and logistics providers to deliver customer orders throughout supported areas of the United States.

Depending on the destination, package size, product type, and fulfillment requirements, carriers may include:

• USPS
• DHL
• EMS
• Regional or last-mile delivery carriers

The specific carrier used for an order may be selected based on product dimensions, shipment destination, service availability, and operational requirements.

Some orders containing multiple products may be shipped in more than one package. In these situations, individual packages may arrive on different dates and may have separate tracking numbers.

2. Order Processing Time

Orders are prepared for shipment after payment has been successfully authorized and the order has passed any necessary verification.

Our standard processing time is:

1–3 business days

Business days are Monday through Friday and do not include weekends or recognized U.S. holidays.

Orders submitted before 2:00 PM EST may begin processing on the same business day. Orders placed after this cut-off time will generally begin processing on the following business day.

Processing time refers to the time required to verify, prepare, pack, and hand the order over to the shipping carrier. It is separate from the shipping transit time.

During periods of unusually high order volume, promotional events, or seasonal demand, processing may require additional time.

3. Observed Holidays

Order processing and carrier operations may be limited or unavailable on major U.S. holidays.

These may include:

• New Year's Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Orders placed near a holiday may require additional processing or transit time depending on carrier schedules and fulfillment availability.

4. Shipping Methods & Delivery Estimates

Morave Store currently offers the following standard shipping options for eligible orders and destinations:

Total Estimated Delivery Time = Order Processing Time + Shipping Transit Time

For example, an order shipped using Standard Shipping may require 1–3 business days for processing followed by approximately 5–10 business days in transit.

Delivery estimates are provided for general guidance and are not guaranteed arrival dates.

5. Understanding Delivery Time

Actual delivery times can vary based on circumstances such as:

• Shipping destination
• Carrier service availability
• Package size and weight
• Seasonal shipping demand
• Weather or transportation disruptions
• Carrier network delays
• Incorrect or incomplete shipping information
• Holiday schedules
• Unexpected fulfillment or inventory conditions

Larger bedroom products or orders containing multiple bedding items may require different handling than smaller parcels and may therefore have different delivery schedules.

6. Shipping Limitations

At this time, our standard shipping services are primarily intended for eligible addresses within the continental United States.

We are currently unable to provide standard shipping to the following destinations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO military addresses
• Destinations outside our currently supported continental U.S. delivery area

Certain products may also have additional geographic or carrier restrictions because of their dimensions, weight, or delivery requirements.

If an order cannot be shipped to the address entered during checkout, we may contact you to discuss the order or cancel the affected item and issue an applicable refund.

7. Order Tracking Information

After successfully placing an order, customers should receive an order confirmation at the email address entered during checkout.

Once the shipment has been prepared and transferred to the carrier, a shipping confirmation may be sent containing:

• Tracking number
• Shipping carrier information
• Shipment status
• A link to available carrier tracking information

Tracking information is typically issued within the normal 1–3 business day processing period.

After a shipping label is created, tracking may not update immediately. Please allow time for the carrier to receive, scan, and enter the package into its delivery network.

If you do not see a shipping confirmation email, please check your spam, junk, or promotions folder before contacting customer support.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please review the following carefully before submitting your purchase:

• Recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State
• ZIP code
• Telephone number

An incorrect or incomplete address may result in delayed delivery, failed delivery, returned shipments, or additional carrier fees.

If you notice an address error shortly after submitting an order, contact Morave Store as soon as possible at support@moravestore.com.

We will make a reasonable effort to assist before shipment, but we cannot guarantee that an address can be changed after processing or carrier pickup has begun.

9. Delayed, Lost, or Undeliverable Packages

If tracking indicates that your package is still in transit beyond the normal estimated delivery period, please allow additional time for the carrier to complete delivery.

Carrier delays can occur because of weather, transportation disruptions, local delivery conditions, or temporary network congestion.

If an order appears significantly delayed, lost, or undeliverable, please contact our customer support team with your order number and tracking information so we can review the shipment details.

Packages returned because of an incorrect address, unsuccessful delivery attempts, refused delivery, or other address-related issues may require additional handling or re-shipping fees where applicable.

Any refund or replacement request involving a shipping issue will be reviewed according to the circumstances of the order and our applicable store policies.

10. Large and Oversized Items

Some products available through Morave Store, particularly certain mattresses or larger bedding items, may require additional shipping consideration because of package dimensions or weight.

For these products:

• Shipping methods may differ from standard parcel delivery.
• Transit times may vary.
• Separate packages may be used.
• Tracking information may be issued separately.
• Carrier availability may depend on destination.

Where a product has specific delivery requirements, relevant information may be provided on the product page, at checkout, or through an order-related communication.

11. Our Shipping Commitment

Morave Store understands that reliable delivery is an important part of shopping online for bedroom products. We aim to provide clear shipping information before purchase and useful tracking information after an order leaves fulfillment.

Our goal is to keep customers informed throughout the order process, from payment confirmation and preparation to shipment tracking and final delivery.

If you have questions about a shipment, tracking update, delivery estimate, or shipping address, our support team is available during regular business hours.

12. Contact Information

If you have questions regarding shipping, delivery, or an existing Morave Store order, please contact us:

Morave Store
Business Name: Alan Knuth
11 Andre Ln
Cortlandt Manor, NY 10579-1968
United States

Email: support@moravestore.com
Phone: +1 860-417-6932

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)